Last updated: 8 February 2026

Please read these Terms of Service (“Terms”) carefully. They explain the basis on which you may use this website and purchase digital products from Crumb Avenue (“we”, “us”, “our”).

By accessing or using the website, creating an account, downloading any materials (including free materials), or making a purchase, you agree to these Terms. If you do not agree, please do not use the website.

1) OVERVIEW

This website (the “Site”) provides digital cake topper tutorials (accessed online through your account), downloadable/printable template files, and a Basics & Tips library (educational posts and guidance).

In these Terms, “Content” means all materials available on the Site, including tutorials, templates, images, text, downloads, and the Basics & Tips library.

All products are digital. No physical goods are shipped.

2) ELIGIBILITY

You must be 18 years or older to create an account and make purchases.

Users aged 13–17 may use the Site only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3) ACCOUNT REGISTRATION & SECURITY

To access purchased content, you must create an account using a valid email address. We verify your email address using a one-time pass code (OTP).

You may optionally set a password. If you do not set a password, you can log in using an OTP each time.

You are responsible for:

• providing accurate account information,
• keeping access to your email account secure (as it is used to receive OTP login codes), and
• all activity under your account.

Accounts are for individual use only and must not be shared.

Communications

We may send essential service emails to operate your account and deliver purchases (e.g., one-time passcodes (OTP), purchase confirmations, and important access or support notices).

If you opt in, we may also send marketing emails as described in our Privacy Policy (e.g., tips, new tutorial updates, occasional bonuses, or offers). You can unsubscribe from marketing emails at any time using the link in the email footer. Unsubscribing from marketing does not affect essential service emails.

4) DIGITAL PRODUCTS, ACCESS & DELIVERY

A) Individual tutorial purchases (lifetime access)

When you purchase an individual tutorial, it is added to your account and you receive access to that tutorial in accordance with the lifetime access definition below. If that tutorial includes downloadable templates, you will be able to download and print those templates.

Lifetime access means access for the lifetime of the product on our platform — while Crumb Avenue operates the Site and the purchased tutorial remains available. We intend to operate long-term, but we cannot guarantee that the Site (or any specific tutorial) will be available indefinitely.

B) All-Access plans (time-limited access)

If you purchase an All-Access plan (6 or 12 months), you receive access to all tutorials, templates, and the Basics & Tips library available on the Site for the duration of your plan.

During an active All-Access plan, you may download templates and keep the files you downloaded, subject to the license in Section 8.

All-Access plans expire automatically and do not auto-renew.

It is your responsibility to download and save any templates or files you wish to keep during your active All-Access period. Once the All-Access period ends, access to Content is removed automatically, and we are not required to resend, restore, or provide access to any tutorials, templates, or files that were available during the expired access period.

C) Tutorials vs templates (important)

Tutorials are accessed online through your account and are not downloadable or printable.
Templates are downloadable and printable (PDF file).

D) What a tutorial includes (varies by tutorial)

The exact items included with each tutorial (for example: templates, photo steps, tools/material lists, paste amounts, and any short video clips) are shown on that tutorial’s page under ‘What this tutorial includes’ That list forms part of the product description.

E) New content

We may add new tutorials, templates, or resources from time to time. We do not guarantee any specific schedule or frequency of new content.

If you have an active All-Access plan, you can access content available during your plan term, including any new content added during that time.

5) PRIVATE GUIDANCE FROM AGNES

Private guidance from Agnes is an optional benefit included with the 12-month All-Access access period.

Guidance is provided for educational purposes to support your learning and progress. It’s intended to be constructive and helpful, and does not constitute judgment, a formal assessment, certification, accreditation, or a guarantee of specific results.

To keep this benefit meaningful and sustainable for everyone, the following terms apply:

• Up to 12 guidance submissions are included per 12-month access period.
• Each submission relates to one creation/figurine/project.
• Submissions are reviewed one project at a time.
• Guidance is provided personally by Agnes.
• Guidance is not instant, and response times may vary depending on volume.
• Unused submissions do not carry over beyond the 12-month access period and cannot be exchanged for cash or refunded.
• In order to maintain quality and fairness, Crumb Avenue may limit, decline, or temporarily pause guidance where needed (for example, if a submission is unclear/incomplete, outside scope, or if submissions become unusually high at a given time).

The number of included submissions may be adjusted for future purchases. Any such changes will not affect customers who purchased All-Access under earlier terms.

6) PRICING, CURRENCY & TAXES

Prices are shown in USD.

If your card is in a different currency, your bank or payment provider may apply a conversion rate and/or fee. The final amount is determined by your bank or payment provider.

Where applicable, you are responsible for any taxes, duties, or charges required by your jurisdiction for digital purchases.

7) PAYMENTS & REFUNDS

Payments are processed securely through trusted payment providers, Stripe and PayPal. Depending on your device and location, you may be able to pay using credit/debit cards, Apple Pay, and Google Pay.

We do not store your full payment card details on our servers. Payment providers may store certain information according to their own terms and privacy policies.

For digital products, refunds after purchase are not provided except where required by applicable law or if the product was not delivered or accessible as described.

Access to tutorials and downloads is provided immediately after purchase, and access activity (such as opening tutorials or downloading files) may be monitored and logged for operational, security, and support purposes, including verifying delivery, access, or investigating disputes or reported technical issues.

In the rare event that tutorials or templates cannot be accessed due to technical issues on our side and cannot be resolved within a reasonable time, we may, at our discretion, offer alternative access or a refund where required by applicable law.

8) LICENSE, PERMITTED USE & RESTRICTIONS

All Content remains the intellectual property of Crumb Avenue and is protected by copyright and other laws.

When you purchase a tutorial or plan, or download free content, you receive a limited, non-exclusive, non-transferable license to access and use the Content for your own use, subject to these Terms.

A) What you ARE allowed to do

You may:

• use the tutorials and templates for personal projects and professional cake orders,
• sell cakes that include toppers you made using the tutorials or templates,
• reuse the templates as many times as you like for your own cake work,
• adapt how you use the templates while modelling (e.g., combining parts, adjusting proportions) for your own creations.

• share, resell, gift, redistribute, upload, publish, or make available any tutorials or templates (including free samples) in any form,
• use any tutorials, templates, or other materials from the Site as teaching materials for classes, workshops, courses, demonstrations, or group sessions, whether free or paid,
• take screenshots/screen recordings of tutorials or otherwise copy or save tutorial pages; only the provided downloads may be saved for personal use (no redistribution)
• share your account or allow anyone else to access Content through your account,
• copy, reproduce, translate, or create derivative works of tutorial content for redistribution,
• modify template files (PDFs) to resell, share, or present as your own template product,
• scrape, crawl, or use bots or tools to copy Site pages or content,
• reverse engineer or attempt to obtain the Site’s source code,
• interfere with the Site’s security or operation.

C) Free content

Any free tutorials, free mini tutorials, free samples, and free template downloads are protected by copyright and licensed under the same rules as purchased content.

D) Figurines sold separately (outside cakes)

Selling figurines occasionally as part of cake orders is generally permitted.

Selling figurines on their own in larger quantities, running a shop focused on these designs, or marketing the designs as your own is not permitted.

If you are unsure whether your intended use is allowed, contact us before proceeding.

E) Social media sharing

You may share photos or short clips of your own work.

Templates may appear briefly, provided they are not shown in a usable, printable, or clearly readable form.

You must not share detailed steps, techniques, or multiple stages in a way that replaces or reconstructs the tutorial.

9) NO TEACHING LICENSE (IMPORTANT)

Teaching using Crumb Avenue tutorials, templates, or Content is not permitted.

You may not use any Content as teaching material for classes, workshops, courses, demonstrations, or group sessions, whether online or in person, free or paid.

We do not offer teaching licenses. No exceptions are made.

10) ENFORCEMENT, SUSPENSION & TERMINATION

If we believe you have violated these Terms or misused the Content (including account sharing or redistribution), we may immediately:

• suspend or restrict access,
• terminate your account,
• block downloads and access to Content,

without notice and without refund, to protect our Content and the fairness of pricing for all customers.

We may also take any other action or remedies available to us under applicable law.

11) REFUNDS & CANCELLATIONS (DIGITAL PRODUCTS)

Because access to digital content is provided immediately and templates are downloadable, all sales are final and non-refundable, except where required by applicable law.

If you experience technical issues accessing purchased content, please contact us as soon as possible so we can investigate and assist.

12) DISCLAIMER (EDIBILITY & SAFETY)

Content is provided for educational purposes and “as is.”

You are responsible for applying techniques safely. Some projects may use inedible supports (e.g., skewers, cocktail sticks, florist wire, polystyrene). Any inedible items must be removed before serving or eating.

Results vary depending on materials, tools, climate, and skill level. We do not guarantee specific outcomes.

13) SERVICE AVAILABILITY, TECHNICAL LIMITATIONS & CONTENT CHANGES

We aim to keep the Site available, but do not guarantee uninterrupted or error-free access.

We may update, reorganise, or remove content from time to time.

The performance and availability of the Site may be affected by factors outside our control, including internet connection quality, device settings, browser configuration, network restrictions, or the use of VPNs or proxies.

14) THIRD-PARTY LINKS & SERVICES

The Site may include links to third-party websites. We are not responsible for third-party content, policies, or practices.

15) LIMITATION OF LIABILITY

To the maximum extent permitted by law:

• we are not liable for indirect, incidental, special, consequential, or punitive damages,
• our total liability for any claim relating to a purchase will not exceed the amount you paid for the product giving rise to the claim.

16) PRIVACY

Your use of the Site is also governed by our Privacy Policy.

17) CHANGES TO THESE TERMS

We may update these Terms from time to time. The most current version will always be posted on the Site.

18) NO WAIVER

If we do not enforce a provision of these Terms, that does not mean we waive our right to enforce it later.

19) SEVERABILITY

If any provision of these Terms is found invalid or unenforceable, the remaining provisions will continue in full force and effect.

20) GOVERNING LAW & JURISDICTION\

These Terms are governed by the laws of the United Arab Emirates, and you agree to submit to the exclusive jurisdiction of the UAE courts.

21) CONTACT

If you have questions about these Terms, please contact us via the contact form available on the Site.