FAQ

These are the most frequently asked questions.


SUBSCRIPTION

Do I get access to all tutorials or just one?

After paying $24 you get online access to ALL tutorials and templates that are available on the website for a month.

Will I be able to download/print all tutorials?
You won’t be able to print/download whole tutorials, but you can download/print all templates.

What if I would like to download or print whole tutorials (not just templates)?
If you wish to download whole tutorials and keep them forever, you can purchase individual tutorials via my Etsy Shop. Not all tutorials are available on Etsy though. All new tutorials are available through the website only.

Will I be charged for the next month?
After a month the subscription expires automatically. You won’t be charged for the next month. You can renew the subscription whenever you want.

What is the difference between the Crumb Avenue website and your Etsy Shop?
The website works like any other membership website. You get ACCESS to the content for a specified period of time (month).You won’t be able to download the content and keep it forever, but you will be able to download/print all templates. The tutorials are in an online form - they can be displayed on your device. The templates additionally have a downloadable/printable form (pdf files).

If you prefer to work with downloadable/printable tutorials (pdf tutorials), they are available in my Etsy Shop. Those tutorials can be downloaded/printed and you can keep them forever. Not all tutorials are available in the Etsy Shop though. All new ones are available through the website only.

How can I purchase the subscription?
You’ll find the checkout page here. The process is simple and quick. Just follow the instructions.


PAYMENT

Can I pay by PayPal?
Unfortunately, no. You can pay by credit or debit cards only.

Some of my tutorials are available in a pdf form on Etsy. Etsy accepts PayPal payments.

What is the currency at checkout?
USD (United States dollar).

You are based in the UK, so why is the currency in USD?
Most of my customers are from the US. To make it more convenient for the majority I decided to choose the USD ($) as the payment currency.

If you are not from the US you can still make the purchase - your bank will automatically convert the currency.

How much is $24 in my currency?
Currencies fluctuate all the time. To calculate the approximate cost you can use Google Currency Converter.

Will my card details be safe?
We use a secure and trusted payment provider - Stripe. It’s the same payment provider that is used by brands such as Amazon, Google, Shopify.

Payment card information is always encrypted. We never see your card details. We are just informed when your payment has been authorised by your bank. You’ll find more details in the Privacy Policy.

LANGUAGE

Do you have tutorials in Spanish?
All my tutorials are in English only, but you can translate the content of the page via the Chrome browser. If you are using a computer all you need to do is click a 'Translate' icon on the right-hand side of the address bar. It's a small icon with a letter 'G' on it.

These are links to the Chrome help pages where all is explained in detail:


NAVIGATION

I want to make one of your cake toppers, but I can't seem to find the tutorial on your website. Can you help me?

To find a tutorial go to the Main Page or 'Tutorials' and use the search box on the top of the page. Type the keywords in English. 

Keep in mind that I don't have tutorials for all cake toppers I make. Some of them I make just for fun :)

You'll find all my cake toppers (including the ones with no tutorials) in the 'Inspirations' section. Go to the main menu, choose 'Inspirations' and use the search box on the top of the page. 

I often use templates from other tutorials to make my cake toppers. Those figurines are made the same way or in a similar way. Only the details are different. So you don't always need a separate tutorial. You'll find more information about the versatility of the templates here

To find out whether I used templates from another tutorial to make a particular cake topper, go to 'Inspirations' and click on the image of the cake topper you are interested in. You'll find links or tips below the photo. If there are no links it means that there is no tutorial for this particular cake topper. 

Example 1
Example 2

I remember there was this one particular cake topper on your social media. I know that there is no tutorial for it. I just want to use the photo as an inspiration. Do you have photos of all cake toppers somewhere on your page?
Yes. To make it easier for you to find a specific figurine, I've created the 'Inspirations' section. You'll find all my cake toppers there. Including the ones I made just for fun (no tutorials). Go to the main menu, choose 'Inspirations' and use the search box on the top of the page. Type keywords in English.

RULES & COPYRIGHTS

Can I share my account or templates with my friend?

Sharing the login details or any part of the paid content (including templates) with others is against the Terms of Service. There is software working in the background which lets us see whether the account is being used by others. Not adhering to the Terms of Service may result in suspension of the account without prior notice.

Can I sell cakes with the cake toppers I made with the help of your tutorials?
Yes, as long as you don’t advertise the designs as your own.

Can I sell the figurines separately (not on a cake)?
It depends. If your sell a few cake toppers from time to time it’s ok, but if you want to set up a shop where you will sell the figurines in larger quantities and advertise the designs as your own, it’s not ok. Please use common sense. If you have any doubts, please feel free to contact me.

Can I use your designs commercially?
No. Only in some cases I can agree to sell a license that grants the right to use the designs commercially. If you are interested in buying such a license, please contact me.